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Shipping & Returns

Shipping Policy

Order Processing Time All orders are processed and verified within 1 to 3 business days. Once your order has been processed, it will be dispatched from our fulfillment partners, and you will receive a confirmation email with your tracking information.

Shipping Times & Delivery Estimates We work with global fulfillment centers to offer worldwide shipping directly to your doorstep. Estimated delivery times are as follows:

  • United States & Canada: 7 – 15 business days

  • Europe & United Kingdom: 7 – 14 business days

  • Rest of the World: 10 – 20 business days

Please note that delivery times are estimates and may vary due to custom clearances, local postal service delays, or peak holiday seasons.

Order Tracking Once your order ships, you will receive an automated email containing a tracking number and a direct link to track your package in real-time. If you haven't received tracking details within 5 business days of ordering, please contact our support team.

Customs, Duties & Taxes Neweramw is not responsible for any customs fees, duties, or local import taxes applied to your package upon arrival in your destination country. All fees imposed during or after shipping are the responsibility of the customer.

Return & Exchange Policy

30-Day Money-Back Guarantee We want you to be completely satisfied with your purchase. If you are not happy with your item, you may request a return within 30 days of receiving your package.

Eligibility for Returns To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.

  • It must be in its original packaging with all included accessories and manuals.

  • Proof of purchase or order number is required.

Damaged, Defective, or Wrong Items Please inspect your order upon receipt. If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately at support@neweramw.com with photos or a short video showing the issue. We will arrange a free replacement or a full refund right away.

How to Initiate a Return

  1. Contact our support team at support@neweramw.com with your order number and reason for return.

  2. Our support team will provide you with the return authorization and instructions on where to send your package.

  3. Customers are responsible for paying their own return shipping costs (unless the item arrived damaged or defective).

Refund Processing Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5 to 10 business days.

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